OUR FREQUENTLY ASKED QUESTIONS
What is your normal turn-around time?
- 3-4 business days for Fuji or Noritsu optical sections.
- 1-2 weeks for argon lasers.
Do you have a warranty?
- Yes, we have an exceptional warranty on all of our products.
When does my warranty start?
- Your warranty starts the day your laser ships from National Laser Company.
How long will my laser last?
- Lasers are a high-tech light source. The usage, application, environment and machine maintenance all determine the longevity of the laser.
Are your products certified?
- Yes. We are CDRH, UL, TUV and TUV Buart certified.
Are your lasers OEM compatible?
- Yes, we test our lasers to the OEM Specs.
Do you manufacture your own lasers?
- Yes, we design and manufacture lasers.
What is the difference between a refurbished laser and a re-gassed laser?
- National Laser Company refurbish lasers by installing a new manufactured laser tube into your existing laser head and upgrading the head to a “like new” status. Companies that re-gas lasers reuse your existing parts that have been subjected to years of use and degradation. National Laser Company does not re-gas lasers..
How do I send in my laser for repair?
- Please contact us for an RMA number at sales@nationallaser.com or call 801-467-3391.
What forms of payment do you accept?
- We accept all major credit cards and wire transfers.
My Fuji/Noritsu laser says “synchronous error” what does that mean?
- It means you laser needs to be replaced. Please send it in.
My photographs look green or blue. What is wrong?
- The green or blue laser is dying. Please send it in.
My photographs have sudden shifts/changes in color. What is wrong?
- It is probably a defective AOM driver. For Fuji machines, swap the G & B inputs and G & B outputs of the AOM. For Noritsu machines, swap the AOM’s. If a different color shifts, it is a bad AOM Driver. If the problem is unchanged, it is a bad laser.
My argon laser makes a “ticking sound.” What is wrong?
- The laser has reached the end of life. Please send it in.
No light is coming out of the laser. What do I do?
- Make sure the aperture/shutter is open and the power supply key switch is turned on.